Information We Collect
We collect information that you provide to us when you use our services, such as your name, email address, phone number, and payment information. We also collect information about your use of our Site and services, such as your IP address, browser type, and operating system.
How We Use Your Information
We use the information we collect to provide and improve our services, to communicate with you about your account or our services, and to personalize your experience on our Site. We may also use your information to send you marketing communications about our services or those of third parties that we think may be of interest to you.
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing. We may also share your information with third parties for their own marketing purposes.
We retain the personal information we collect from you for up to 24 months after the completion of the service.
Retain inactive accounts – 3 months.
Retain pending orders – 30 days.
Retain failed orders – 30 days.
Retain canceled orders – 30 days.
Retain completed orders – 24 months.
Pictures and Videos
Please note that Smile Balloons is not responsible for any pictures or videos taken by third parties during the hot air balloon flight. Pictures or videos taken by our employees can be used for our own purposes or in our advertisements. However, if you would like us to remove any of these videos or photos at any time, please contact us at [email protected], and we will do so within 30 days.
You have the right to access and correct your personal information. You can do this by logging into your account or by contacting us at [email protected]. You also have the right to request that we delete your personal information.