The safety and well-being of our passengers are of utmost importance to us, which is why we carefully review each reservation before confirming it, which usually takes 1 hour.
As part of our safety protocols, we assess the weather forecast for the day of your booking. If the weather conditions are suitable and safe for flying, we will promptly confirm your reservation. In the event that we need to make any adjustments due to weather or other unforeseen circumstances, we will contact you as soon as possible to discuss the options available.
Once again, thank you for choosing our hot air balloon services. We value your trust and look forward to providing you with an incredible adventure in the sky. Should you have any further questions or concerns, please refer to our Frequently Asked Questions section, where you can find helpful information about preparing for your flight. The FAQ section [PREPARATION] can be accessed at the following link: FAQ
If you have any immediate inquiries or need assistance, feel free to contact our customer support team at [email protected]. We will be more than happy to assist you.
Thank you once again for your reservation! We will review it carefully and reach out to you soon.